Shipping and Order Processing
GENERAL
All orders are processed and fulfilled same day as long as order is received and paid before 12PM NST during courier operating times Monday through Friday. All orders received over a weekend will be processed and fulfilled next business day.
*Please note custom products such as labels/stickers may take up to 48 hours depending upon artwork approval and other factors. Custom branded wholesale e-juice orders may take up to 72 hours.
"VAPE ON WHEELS" - SAME DAY DELIVERY - LOCALLY (ST.JOHN'S ONLY)
We now offer same day delivery with our "Vape On Wheels" delivery service. This service is ONLY available with St. John's Metro area and your ship to address must have St. John's listed as city. We DO NOT HAVE THIS SERVICE AVAILABLE FOR OUTSIDE OF ST.JOHN'S METRO at the moment. Areas such as Mount Pearl, Torbay, CBS, Pouch Cove etc. are not applicable and you will need to select another option for shipping with Canada Post, FedEx or Purolator. This service if FREE on all orders of $75 pretax and only $10 for orders below.
How to use this service? After selecting the same day delivery local option and submitting your order. Ensure payment is complete via e-transfer and simply text a picture of your driver's license (or government issued ID) to 709-725-7721. Your ID name must match your name on the order AND address for delivery. Cut off time for same day processing is 12PM NST. Delivery of your order will be between 3PM-6PM. If you have specific instructions for deliver if you are not home (such as drop in mailbox OR place under front patio etc.) make sure to include in the comments section OR text at the same time as you text the ID confirmation. By using this service you agree to the above policies.
COURIERS USED FOR ORDER DELIVERY
We use a variety of couriers including Canada Post, FedEx and Purolator. If we are shipping to a PO BOX as you entered in the ship to details on checkout Canada Post is the only option as they are the only ones who ship to a PO BOX. Also all first time orders require a 19 plus signature and Canada Post will need to be used for this. You can text a proof of age document (license or passport) to us at 709-725-7721 if you prefer FedEx or Purolator instead.