Please note that all sales are final on products purchased due to sanity issues. If you received the wrong product we will ship to you the appropriate item(s). Depending on the item(s) purchased we may require you to ship the item(s) back to us before shipping the correct items. If it was our mistake we will pay for any shipping costs occurred and will credit your account for the amount paid OR send you a pre-paid label to attach and ship back with the appropriate freight company. If the item(s) was opened unfortunately we will not replace as it must be in original packaging and wrap. Please check your order after you immediately receive it. All online orders will include a 19 plus signature and will only be released via freight company to the name on the "ship to" address. If you are under 19 years of age(or 18 depending on your province or state) and are unable to retrieve your order due to not presenting a valid ID absolutely no credit adjustment/refund will be given as VapeCity will have to pay for return freight.